MARGONO, H.; BASTIAN, D.; FAIZA, N. A. . Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. Journal of Soft Computing Exploration, [S. l.], v. 5, n. 2, p. 107-114, 2024. DOI: 10.52465/joscex.v5i2.286. Disponível em: https://shmpublisher.com/index.php/joscex/article/view/286. Acesso em: 21 dec. 2024.