Margono H, Bastian D, Faiza NA. Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [Internet]. 2024May4 [cited 2024Dec.22];5(2):107-14. Available from: https://shmpublisher.com/index.php/joscex/article/view/286