Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [انترنت]. 4 مايو، 2024 [وثق 25 أغسطس، 2026];5(2):107-14. موجود في: https://shmpublisher.com/index.php/joscex/article/view/286