Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [اینترنت]. 4 می 2024 [ارجاع شده 26 آگوست 2026];5(2):107-14. قابل دسترس در: https://shmpublisher.com/index.php/joscex/article/view/286