Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [Интернет]. 4 май 2024 г. [цитируется по 26 август 2026 г.];5(2):107-14. доступно на: https://shmpublisher.com/index.php/joscex/article/view/286