Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [Internet]. 04 Mayıs 2024 [a.yer 25 Ağustos 2026];5(2):107-14. Erişim adresi: https://shmpublisher.com/index.php/joscex/article/view/286