Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [інтернет]. 04, Травень 2024 [цит. за 25, Серпень 2026];5(2):107-14. доступний у: https://shmpublisher.com/index.php/joscex/article/view/286