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Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [Internet]. 4 Tháng Năm 2024 [cited 25 Tháng Tám 2026];5(2):107-14. Available at: https://shmpublisher.com/index.php/joscex/article/view/286