Narrative literature review: Efficiency enhancement - user trust in chatbots as a tool for improving service quality by humans. J. Soft Comput. Explor. [网际网络]. 2024年5月4日 [见引于 2026年8月25日];5(2):107-14. 载于: https://shmpublisher.com/index.php/joscex/article/view/286