Analysis of banquet section performance during high season at the UTC Hotel Semarang
Main Article Content
Abstract
This research was conducted to find out how the banquet section performance during high season at UTC Hotel Semarang. The analytical method used in this study is Qualitative description of the method of collecting data through 4 ways, namely, interviews, observations, questionnaires and literature. The results of data analysis stated that the banquet operations went smoothly. While the obstacles faced by the banquet section are the limitations of Human Resources. The performance of the banquet staff at the time of the high season is good and maximum.
Article Details
References
H. Kustini, General Hotel Management. Yogyakarta: CV Budi Utama, 2017.
E. Yulianti, “Pengaruh Pelatihan Terhadap Kinerja Karyawan Grand Fatma Hotel Di Tenggarong Kutai Kartanegara,” J. Adm. Bisnis, vol. 3, no. 4, pp. 900–910, 2015. https://portal.fisip-unmul.ac.id/site/?p=3516
T. LaFleur and C. Hyten, “Improving the Quality of Hotel Banquet Staff Performance,” J. Organ. Behav. Manage., vol. 15, no. 1–2, pp. 69–93, Sep. 1995. https://doi.org/10.1300/J075v15n01_05
A. Sulistiyono, Manajemen Penyelenggaraan Hotel. Bandung: Alfabeta, 1999.
Sugiyono, Metode Penelitian kuantitatif, kualitatif dan R & D, 19th ed. Bandung: Alfabeta, 2014.
S. Arikunto, Manajemen Penelitian, 13th ed. Jakarta: Rineka Cipta, 2016.
S. Hadi, Metodologi Research Jilid 3. Yogyakarta: Andi, 2000.
Mardalis, Metode Penelitian Suatu Pendekatan Proposal. Jakarta: Bumi Aksara, 2006.
T. M. Amirin, Metodelogi Penelitian. Bandung: Tarsito, 1996.
Sugiyono, Metode penelitian Kuantitatif Kualitatif dan R & D. Jakarta: Alfabeta, 2009.
M. Nazir, Metode Penelitian. Jakarta: Ghalia Indonesia, 2003.
Sugiyono, Metode Penelitian Administrasi, 5th ed. Bandung: Alfabeta, 1998.
P. Setyawan, Banquet and Table Manners. Jakarta: Gramedia Pustaka Utama, 1999.