Analysis and development of company business processes using business process model notation (case study of PT Datacomm Diangraha)
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Abstract
Companies in supporting activities that can achieve competitive advantage require a description of the right activities or commonly called business processes. To evaluate existing business processes so as to improve business productivity performance, every company needs to conduct business process analysis so that it is easy to understand the ongoing business processes and can improve them if needed. An important stage of business process analysis is modeling. The purpose of writing this journal is to identify business processes at PT Datacomm Diangraha and make modeling of ongoing business processes (As-Is Model). The Business Process Model Notation (BPMN) method which is a technique or method for understanding, designing and analyzing a business process is used in this research. This study uses observation, interviews and literature review to obtain data. The results obtained are the business processes at PT Datacomm consisting of the contract making process, the work design submission process, the process of paying service fees in stages (30%, 60%, 10%), providing a guarantee period, and customer service and process improvement.
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